Refund/Return policy
We are so confident that this page will never actually be visited as our travel posters are well received and loved by everyone that purchases one or if gifted one. However we do need to put in place a return/refund policy. If for any reason you'd like to initiate a refund, return or replacement, please follow the steps below.
- Once you receive your goods from us you will have 30 days to contact us with your request.
- Please email us at the link found in our website footer.
- Tell us the problems or issues you are experiencing.
- Once agreed a return or refund will occur, we will provide you with the neccesary steps to take via a reply email.
- It will likely be a case of you returning the goods to us at your expense. We will then inspect the goods and in turn offer you your replacement or refund.
FAQs
- Time - How much time from purchase does a user have to request a refund? 30 days.
- What is the method of refund? To the same form of payment used.
- Product condition - Send back the goods to us in original packaging.
- Refund contact info - How would a customer initiate a return? Email us at usa@go-roadtrip.com
- Charges - Does the user need to pay return shipping, a restocking fee, or any other charges? The customer will pay for their own return shipping. If a refund is approved, it will be for the original purchase price once we receive the returned goods.